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Privacy Policy | The The Driveway Guys

Effective Date: 07-02-2025

 

  1. Introduction

At The The Driveway Guys, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information in compliance with Irish and European data protection laws, including:

✅ General Data Protection Regulation (GDPR) (EU) 2016/679
✅ Irish Data Protection Act 2018
✅ ePrivacy Regulations (SI 336/2011) (Cookie Law)

By using our website (https://thedrivewayguys.ie/) or engaging with our services, you consent to the practices described in this policy.

If you have any questions, please contact us at:
📩 Email: info@thedrivewayguys.ie
📞 Phone: 01 5787864

  1. What Personal Data We Collect

We may collect the following information from you when you visit our website, request a quote, or use our services:

  1. Information You Provide Directly
  • Contact Details: Name, email address, phone number, and address (if provided in a service request).
  • Service Enquiries: Details about the property maintenance services you require.
  • Payment Information: If applicable, for invoicing and payments (processed securely via third-party providers).
  • Communications: Emails, messages, and feedback you send us.
  1. Information We Collect Automatically
  • Website Usage Data: IP address, browser type, pages visited, and time spent on the site.
  • Cookies & Tracking Technologies: Small data files to improve website functionality (see Section 7 – Cookies).

We do not collect sensitive personal data (e.g., race, religion, health details) unless required by law.

  1. How We Use Your Data

We only use your data where legally permitted and for purposes such as:

✅ Providing Our Services – Processing bookings, responding to enquiries, and completing property maintenance work.
✅ Customer Support & Communications – Contacting you regarding your request, follow-ups, or appointment reminders.
✅ Marketing (With Your Consent) – Sending promotional offers, updates, or newsletters (you can unsubscribe anytime).
✅ Legal & Compliance Reasons – Preventing fraud, ensuring website security, and complying with legal obligations.

We do not use your data for automated decision-making or profiling.

  1. Legal Basis for Processing Your Data

Under GDPR, we must have a legal basis for processing your personal data. We rely on:

✔️ Contractual Necessity – When processing is required to provide our services (e.g., booking a repair).
✔️ Legitimate Interests – For customer service, security, or improving our website.
✔️ Consent – For direct marketing, where you have given explicit permission.
✔️ Legal Compliance – When required by law or regulatory authorities.

  1. How We Store & Protect Your Data

We implement technical and organisational security measures to protect your personal data, including:

🔒 Secure Servers – All data is stored on encrypted servers with restricted access.
🔑 Access Controls – Only authorised staff can access personal data.
🛡️ Data Minimisation – We only collect necessary data and retain it for as long as required.

Your data is stored within the European Economic Area (EEA). If any transfer outside the EEA occurs, it will be subject to GDPR-compliant safeguards.

  1. How Long We Keep Your Data

We retain personal data only for as long as necessary:

📌 Service Requests & Quotes – Retained for up to 12 months unless you become a customer.
📌 Customer Records & Invoices – Kept for 7 years to comply with tax and legal obligations.
📌 Marketing Data – Retained until you opt out (unsubscribe anytime).

After this period, data is securely deleted or anonymised.

  1. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. These include:

🍪 Essential Cookies – Necessary for website functionality (cannot be disabled).
📊 Analytics Cookies – Help us understand website traffic (Google Analytics, anonymised).
🎯 Marketing Cookies – Used for targeted advertising (only with consent).

🔘 Manage Your Preferences: You can accept, reject, or customise cookies via our [Cookie Settings] popup or browser settings.

For more details, see our [Cookie Policy].

  1. Who We Share Your Data With

We do not sell or rent your personal data. We only share information with:

🏢 Service Providers – Secure third-party providers for hosting, payment processing, and email services.
📌 Legal & Regulatory Authorities – If required by law (e.g., fraud prevention, tax compliance).

All third parties must comply with GDPR and our strict confidentiality agreements.

  1. Your GDPR Rights

Under GDPR, you have the right to:

✔️ Access Your Data – Request a copy of the personal data we hold.
✔️ Correct Your Data – Update inaccurate or incomplete information.
✔️ Erase Your Data (‘Right to be Forgotten’) – Request deletion where applicable.
✔️ Restrict Processing – Ask us to limit how we use your data.
✔️ Object to Processing – Opt-out of direct marketing at any time.
✔️ Data Portability – Receive your data in a structured format.
✔️ Withdraw Consent – If processing is based on consent, you can withdraw it anytime.

📩 To exercise your rights, email us at info@thedrivewayguys.ie 

  1. Third-Party Links

Our website may contain links to external sites (e.g., payment processors, social media). We are not responsible for their privacy practices, so please review their policies separately.

  1. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or business operations. The latest version will always be available on our website.

📅 Last Updated: 10 Feb 2025

  1. How to Contact Us

If you have any questions, concerns, or complaints about this policy or your data rights, contact us:

📍 The The Driveway Guys
📩 Email: info@thedrivewayguys.ie
📞 Phone: 01 5787864

If you believe we have not handled your data correctly, you can also lodge a complaint with the Data Protection Commission (DPC) Ireland at www.dataprotection.ie.